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Customer Care & Complaints Redressal


 Selfcare Portal



Landline Service

  • All types of enquiry
    From BSNL :- 1500
    From Other Operators :- 1800 345 1500
  • Fault Booking
    From BSNL :- 198
    From Other Operators :- 1800 345 1500 /1800 345 1504

Broadband Service

  • All types of enquiry :- 1800 345 1504
  • Fault Booking
    From BSNL :- 1504
    From Other Operators :- 1800 345 1500 /1800 345 1504

GSM Mobile Service

  • All types of enquiry : 1503, 1800 180 1503

Enterprise Business

  • DGM(EB)
    5th floor, Telephone Bhavan,
    34 B.B.D. Bag (S), Kolkata-700001.
    Contact : 33-2262 2244


 List of Divisional Engineers

Sl. No. Name of Officer Mobile No Email Cluster Code Cluster Name
1 JYOTIRMOY SAMANTA 9434707022 jyotirmay.samanta@bsnl.co.in KOCTD001 TELEPHONE BHAVAN
2 SANJAY DADEL 9432000107 sanjaydadel@bsnl.co.in KOCTD002 TERRITA BAZAAR
3 ARUP MAJI 9433400121 arup.maji@bsnl.co.in KOCTD003 BURRABAZAAR
4 DEBRAJ BANERJEE 9433000978 debraj.banerjee@bsnl.co.in KOCTD004 CIRCUS
5 PARTHA GHOSH 9433000418 partha.ghosh@bsnl.co.in KOCTD005 CENTRAL
6 PARVEZ RAHAMAN 9432000133 parvez@bsnl.co.in KOCTD006 DUMDUM-I
7 NIREN KUMAR 8902000899 niren.kumar@bsnl.co.in KOCTD007 DUMDUM-II
8 AMALENDU BISWAS 9432001695 amalendu.biswas@bsnl.co.in KOCTD008 SALTLAKE-I
9 PRASANT JAIN 9434000017 prashantjain@bsnl.co.in KOCTD009 BAGBAZAR
10 RAJENDRA KUMAR JAISWAL 9433400203 rajendra.kumar@bsnl.co.in KOCTD010 COSSIPORE
11 TAPAN KUMAR MAZUMDER 9432001135 tapankumarmazum@bsnl.co.in KOCTD011 BHATPARA
12 KUNTAL MANDAL 9432000140 kuntal.mandal@bsnl.co.in KOCTD012 PANIHATI
13 BINAY BISWAS 9433400240 binay.biswas@bsnl.co.in KOCTD013 BARRACKPORE
14 MANOJIT DEBNATH 9432000445 manojitdebnath@bsnl.co.in KOCTD014 RUSSA
15 SHUVADEEP BARUA 9432001160 shuvadeep.barua@bsnl.co.in KOCTD015 KALIGHAT
16 MANISH KUMAR 9432001049 manish.kumar75@bsnl.co.in KOCTD016 GARIA
17 SANJAY KR VISHWAKARMA 9433400099 skvishwakarma@bsnl.co.in KOCTD017 JADAVPUR
18 BIPIN CHANDRA GORAI 9433400373 bipin.chandra.gorain@bsnl.co.in KOCTD018 RANIKUTHI
19 SHYAMAL HALDER 9433000977 shyamal.halder@bsnl.co.in KOCTD019 ALIPORE
20 A.ANNADA PRASAD SARAB 9432001765 apsarab@bsnl.co.in KOCTD020 BEHALA
21 ARINDAM MAJUMDER 9433000981 arindam.mazumdar@bsnl.co.in KOCTD021 JOKA
22 SUBHAS CHOWDHURY 9434066122 subhasbairagya@bsnl.co.in KOCTD022 CHINSURAH
23 SUPRAKASH MAJHI 9432000989 suprakash.maji@bsnl.co.in KOCTD023 SALKIA
24 MRITYUNJOY KUMAR 9434757473 mrityunjay@bsnl.co.in KOCTD024 ICHAPUR
25 SANJIB KUMAR SARKAR 9433000688 sanjib.sarkar79@bsnl.co.in KOCTD025 SERAMPORE
26 SUBHASHIS SARKAR 9432000968 subhasis@bsnl.co.in KOCTD026 UTTARPARA
27 SUPRAKASH MAJHI 9432000989 suprakash.maji@bsnl.co.in KOCTD027 SHIBPUR
28 PRADYUMNA GUIN 8902000101 pradyumna.guin@bsnl.co.in KOCTD028 ANDUL
29 GURU PADA MANDAL 9432000122 gpmandal@bsnl.co.in KOCTD029 SALTLAKE-II
30 SHYAMAL SAMANTA 9433000470 shyamalsamanta@bsnl.co.in KOCTD030 MANIKTALA
31 NILADRI BOSE 9433400159 niladri.bose.2006@bsnl.co.in KOCTD031 BARASAT


 List of Cash Collection Centres

Sl. No. Cash Collection Centre Location Name of Accounts Officer Contact No.
1 Alipore Shampa Das 24490512
2 Bagbazar, Maniktala, Cossipore Arindam Roy 25338047
3 Barasat Sanjay Basak/Sudipa Halder 25840007
4 Barrackpore Biswanath Banerjee 25929833, 25927755
5 Behala Sarbajit Bhowmick 24475114
6 Bhatpara Pintu Mukherjee 25815854
7 Bidhannagar / Salt Lake Ajay Verma 23587274
8 Chandannagar Suvendu Maitra 26838222, 26834423
9 Circus Avenue Raju Naskar 22809999
10 City Satya Prakash Shah 22150665
11 CSC HQ, 8 Hare St, Kol-1 Swarup Das 22488534, 22304276
12 Dum Dum Sumana Majumder 25290531
13 Jadavpur Amit Dutta 24299447
14 Kalyani Shivdhar Kumar 25826229
15 Satyabala Ranjan Das 26529595, 26551837
16 Serampore Arvind Singh 26621370
17 Shibpur Samrat Choudhury 26404096
18 South Ranjan Paik 24600653
19 Uttarpara Dilip Hansda 26632205
20 AO/CMTS Territa Bazar Swati Kanji (Only Postpaid Mobile) 22370258/52


 List Of Customer Service Centres

Alipore :: Barrackpore :: Bidhannagar :: Central :: City :: Howrah:: Jadavpore :: North :: Serampore :: South


 Consumers Complaints Redressal

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