What is a Postpaid Mobile Connection ?
A Postpaid mobile connection is like any other telephone connection, where you get a SIM Card, use it and pay for your monthly bill based on rentals, plan charges and usage charges etc.

Under what brand name is BSNL’s Postpaid Mobile sold ?
BSNL’s Postpaid Mobile is sold under the brand name of Cellone

Why should I buy Cellone?
Any mobile service is evaluated on 3C s’ i.e. Coverage, Cost and Clarity. BSNL is undoubtedly the best on all these three counts.

How much will a Cellone Connection cost?
A Cellone connection is available on payment of Activation charges of Rs. 216/- and Security deposit as applicable. Registration fee of Rs. 500/- is also charged if the connection is not available on demand; it is adjustable in the first bill.

How much is the Security Deposit?
Security Deposit for a ISD connection is Rs. 3000/-, for a STD connection is Rs. 2000/- and for a local connection is Rs. 1000/-. Security Deposit is liable to be enhanced, based on calling pattern or default in payment etc.

Who are exempt from paying Security Deposit?
Security deposit is exempted for local / STD connection from the following :
Existing BSNL Land line subscribers upon request (conditions apply)
Central / State Government & Central PSUs & their employees
Corporate Customers (minimum 5 connections in corporate name)
Bank employees( who give ECS mandate from their own bank) and
BSNL employees.

What are the conditions for existing BSNL subscriber to be exempted from paying Security Deposit?
He has to fill up a mandate form to allow existing deposit of fixed phone towards outstanding of the cellphone. The cellphone is to be applied in the same name as fixed phone. Category of cellphone remains same as fixed phone incase the existing deposit is less than Rs. 1000 / 2000, the balance amount is to be deposited. STD and roaming facility will be given if their BSNL land line numbers have STD facility.

What are the different Plan options?
Plan –225, Plan-325 & Plan -525 having monthly rental of Rs. 225. Plan charges of Rs. 100, Rs. 300 are payable for Plan 325 & Plan 525 respectively. The call charges are highest in Plan 225 & lowest in Plan 525.

What are the call charges?
All Incoming calls received in the license service area (LSA) are free. The tariff for outgoing calls depending on the Plan chosen. For details refer to tariff chart at page

How do I dial local landline calls?
Prefix the STD code of your area to the local number.

How do I dial pager service?
Prefix the STD code of your area to the pager number.

How do I find my handset number?
Handset number is called IMEI. This 15 digit number is written on the handset. This can also be seen on the screen by dialing *#06#. This should be noted down separately. It can be useful in tracing a lost handset.

What is the operational range of my mobile?
Your mobile can be used wherever there is BSNL mobile coverage, within your license service area (LSA). If you having roaming facility, your mobile can also be used in LSAs where you have roaming.

What is an LSA?
Your LSA would normally constitute of the area under your state. UP is divided into two LSAs : UP(West) & UP(East). The newly created states of Jharkhand, Uttranchal & Chhatisgarh are parts of Bihar, UP(West) and MP LSAs respectively. Delhi & Mumbai are not part of BSNL’s LSAs.

Billing

What will be my billing cycle?
The billing period for all categories of Cellone connection is monthly.

Where I can deposit my bills?
The bills can be deposited at selected Departmental counters and banks or by dropping crossed Cheque in drop boxes with details written on the back of Cheque i.e. Mobile No., Account No., Invoice No and Name of the subscriber.

What is detailed billing?
In this detailed billing, detailed call wise (incoming and outgoing) will be given, the subscription fee is Rs.50/- p.m. This facility is available for postpaid customer only.

How I can pay when I go on vacation / abroad for longer period?
You may pay advance amount, which will be adjusted, in your future bills.

Whom to contact for excess charges/ billing related complaints?
You may write to the local BSNL/ mobile administration giving details of excess charges and drop your complaints to drop box/ CSC/ dealer.Call Help line 9433024365.

Can I keep my Cellone connection under safe custody? What are the charges?
Yes you can keep your Cellone mobile connection under safe custody. The charges are Rs. 50 on each occasion + normal rent of the opted plan.
For keeping your Cellone connection under safe custody, you may apply to nearest CSC/ dealer.